When you connect your WD Passport to a computer, depending on the settings, you might have to grant certain permissions to allow changes to the device, such as deleting files. There are a few common reasons why you may be unable to delete files from your WD Passport.įirstly, it could be a permissions issue. Why can’t I delete files from my WD Passport? When the process is complete, our WD Passport will be back to its original, factory settings. Quick Erase only deletes files, not the partition or formatting then re-creates the folders such as My Documents, Music, etc.Īfter considering your options, click the ‘Erase Now’ button to confirm. Full Erase will wipe all data, which will make your WD Passport completely clean and reset it back to its factory settings. On the Erase window, choose either Full Erase or Quick Erase. When the WD SmartWare window opens, click the ‘Options’ tab, then select ‘Erase’ from the list of available tasks. Next, connect your WD Passport drive to your computer using the supplied USB cable. Uninstall the Applications Completely in Mac
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